Privacy Policy
Kira Bet Online Casino

This Privacy Policy ("Policy") describes how Kira Bet ("we," "us," or "our") collects, uses, stores, and protects the personal information of users ("you" or "your") who access or use the Kira Bet online casino platform, including the website at kira-bet.app and the Kira Bet mobile application (collectively, the "Platform").

Kira Bet is committed to protecting the privacy and personal data of all users in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

This Policy applies to all personal data collected through your use of the Platform, including data collected during account registration, identity verification, payment processing, gameplay, customer support interactions, and marketing communications. It applies to all users of the Platform, regardless of whether they are located in Metro Manila, Cebu, Davao, Quezon City, Makati, or any other part of the Philippines.

This Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy, which together govern your use of the Platform.

Kira Bet collects the following categories of personal data from users of the Platform:

Kira Bet collects personal data through the following means:

• Direct Collection: Information you provide directly when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or updating your account settings.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access and use the Platform. See Section 10 for more information on our use of cookies.
• Payment Processors: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers when you make deposits or withdrawals.
• Identity Verification Services: Data received from third-party identity verification providers used to confirm the authenticity of documents submitted during KYC verification.
• Fraud Prevention Services: Risk signals and fraud indicators received from third-party fraud detection services used to protect the Platform and its users.

Kira Bet does not purchase personal data from third-party data brokers or marketing list providers. All personal data we hold about you has been collected through one of the methods described above.

Kira Bet processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your Kira Bet account, including processing your registration, verifying your identity, and managing your account settings and preferences.
• Service Delivery: To provide you with access to the games, payment services, promotions, and other features available on the Platform.
• Payment Processing: To process deposits and withdrawals, verify payment method ownership, and maintain accurate financial records of all transactions on your account.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) obligations, PAGCOR licensing requirements, and the Data Privacy Act of 2012. This includes verifying your age (21+) and identity, monitoring transactions for suspicious activity, and maintaining records as required by law.
• Responsible Gaming: To monitor gameplay patterns, identify potential problem gambling behaviour, and administer responsible gaming tools such as deposit limits, session timers, and self-exclusion.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct on the Platform.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications where you have opted in to receive them. You may opt out at any time through your account settings or by contacting customer support.

Kira Bet processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):

• Contractual Necessity: Processing required to perform our contract with you, including account creation, payment processing, and service delivery. Without this processing, we cannot provide you with access to the Platform.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including AML obligations, PAGCOR licensing requirements, age verification (21+), and tax reporting obligations.
• Legitimate Interests: Processing carried out for Kira Bet's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where such interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of marketing communications and the use of non-essential cookies. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Kira Bet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Service Providers: GCash, PayMaya, BPI, BDO, Metrobank, and other payment processors, solely for the purpose of processing your deposits and withdrawals and verifying payment method ownership.
• Identity Verification Providers: Third-party KYC and identity verification service providers used to verify the authenticity of documents submitted during account registration and verification.
• Fraud Prevention Services: Third-party fraud detection and risk management providers used to protect the Platform and its users from fraudulent activity.
• Technology Service Providers: Cloud hosting, data storage, and IT infrastructure providers who process data on our behalf under strict data processing agreements that prohibit them from using your data for any purpose other than providing services to Kira Bet.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities, where we are required by law to disclose your information.
• Law Enforcement: Philippine law enforcement agencies, where we are required by law or court order to disclose your information, or where disclosure is necessary to protect the rights, property, or safety of Kira Bet, its users, or the public.

All third-party service providers who process personal data on our behalf are required to maintain appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable Philippine data protection law.

Kira Bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with PAGCOR licensing requirements and applicable AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and applicable tax regulations.
• KYC Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for the resolution of an ongoing dispute.
• Marketing Preferences: Retained until you withdraw your consent or close your account, whichever occurs first.
• Technical and Usage Data: Retained for up to twelve (12) months from the date of collection, after which it is anonymised or deleted.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with Kira Bet's data disposal procedures. Anonymised data that can no longer be linked to an identifiable individual may be retained indefinitely for statistical and analytical purposes.

Kira Bet implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the Kira Bet Platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. Sensitive data stored in our systems, including financial data and identity documents, is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorised Kira Bet personnel and service providers who require access to perform their job functions. All access is logged and subject to regular review.
• Two-Factor Authentication: Kira Bet supports two-factor authentication (2FA) for user accounts to provide an additional layer of security against unauthorised access.
• Regular Security Audits: Our Platform and systems are subject to regular security assessments, penetration testing, and vulnerability scans conducted by qualified security professionals.
• Incident Response: Kira Bet maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission (NPC) and affected users in accordance with the requirements of the Data Privacy Act of 2012.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by Kira Bet:

• Right to Be Informed: The right to be informed of how your personal data is being collected, processed, and used, as set out in this Privacy Policy.
• Right of Access: The right to request a copy of the personal data Kira Bet holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you. You may update most of your account information directly through your account settings.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain data as described in Section 7.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes. You may exercise this right at any time by updating your marketing preferences in your account settings.
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that your data protection rights have been violated.

To exercise any of the rights listed above, please contact our Data Protection Officer using the contact details provided in Section 13. We will respond to all verified requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.

Kira Bet uses cookies and similar tracking technologies on the Platform to enhance your user experience, maintain session security, and analyse Platform usage. A cookie is a small text file placed on your device when you visit the Platform.

We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the operation of the Platform, including maintaining your login session, remembering your account preferences, and ensuring the security of your session. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: Used to collect anonymised information about how users interact with the Platform, including which pages are visited most frequently and any error messages encountered. This data helps us improve Platform performance and user experience.
• Functional Cookies: Used to remember your preferences and personalise your experience on the Platform, such as your preferred language settings and responsible gaming tool configurations.
• Analytics Cookies: Used to analyse aggregate usage patterns and measure the effectiveness of Platform features. Data collected through analytics cookies is anonymised and cannot be used to identify individual users.

You can manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are essential for the Platform to operate securely.

The Kira Bet Platform is strictly intended for users who are 21 years of age or older. We do not knowingly collect personal data from individuals under the age of 21. In the Philippines, the minimum legal age for participation in casino-style gambling is 21 years.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accumulated by an underage user will be forfeited in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that your child under the age of 21 has registered an account on the Kira Bet Platform, please contact our customer support team immediately so that we can investigate and take appropriate action.

Kira Bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made to this Policy, we will notify registered users by email or by displaying a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is always displayed at the top of this page. We encourage you to review this Policy periodically to stay informed of how Kira Bet collects, uses, and protects your personal data.

Your continued use of the Platform following the effective date of any amendment to this Policy constitutes your acknowledgement of the updated Policy. If you do not agree to the amended Policy, you must cease using the Platform and may close your account in accordance with our Terms and Conditions.

The current version of this Privacy Policy is always accessible at kira-bet.app/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Kira Bet handles your personal data, please contact our Data Protection Officer. We are committed to addressing all privacy-related enquiries promptly and transparently.

Data Protection Officer, Kira Bet

Email: [email protected]

Support Email: [email protected]

Response Time: Within 30 days of receipt of your request

Support Hours: 24 hours a day, 7 days a week via live chat on the Platform